Digital technology is the key enabler for digital culture and innovation. Its availability and accessibility throughout the organization determine the level of the organization’s readiness for digital innovation. Digital technology brings “new ways to look at the world” and potentially “new ways to get things done around here”, and enables digital culture and digital innovation. Therefore, it is important to learn how deeply digital technology is integrated into the key functions of the organization.
The purpose of this part of the questionnaire is to explain how the organization uses digital technology and how well are those technologies embedded into business processes.